When will my order be dispatched?
Processing time varies by item and order. We will provide order updates by email as they become available.
How long does delivery take?
Transit time depends on the destination and the item ordered. Any estimate provided at checkout or in your order confirmation is indicative and is not guaranteed.
Will I receive tracking?
When tracking is available, it is sent by email after dispatch. It can take up to 48 hours for tracking updates to appear.
Can items arrive separately?
Yes. Items in the same order may occasionally be dispatched in separate parcels.
Can I return an item?
You may request a return within 14 days of delivery. Please contact us before sending anything back so that we can confirm eligibility and provide the correct instructions.
What if my item arrives damaged or incorrect?
Contact us promptly with your order number and clear photographs. We will review the issue and help with the appropriate resolution.
Where can I find product materials and dimensions?
Please review the details on each product page. Because designs and variants may differ, the information shown for the selected item is the most relevant.
How can I contact Orthodox Light?
Use our Contact page and include your order number when asking about an existing purchase. We will respond with care as soon as possible.